Bet11 takes the protection of your personal data seriously. This policy explains clearly what we collect, why we collect it, who we share it with, and — most importantly — what your rights are as a data subject. No unnecessary legal jargon, no fine print buried in the details.
By creating an account or continuing to use bet11, you confirm that you have read and understood this Privacy Policy. If you have questions before signing up, contact us at privacidade@bet11.express — we will respond within 2 business days.
Six key points summarizing our commitment to your privacy before you read the full document.
Bet11 only collects the data it truly needs to operate the platform: identification, contact details, payment information, and usage history. We never ask for anything without a clear, legitimate purpose — and you can review this list at any time.
Bet11 does not sell, rent, or transfer personal data to third parties for commercial or marketing purposes. We only share information with the operational partners needed to run the platform — payment processors, game providers — and always under a confidentiality agreement.
All data travels over SSL/TLS encrypted connections. Passwords are stored using irreversible hashing — not even bet11's internal team has access to your password. Transactions via Pix, credit and debit card follow the security standards of the Banco Central do Brasil.
As a data subject, you have the right to know what information we hold about you, correct inaccurate data, request portability, withdraw consent, and ask for your data to be deleted — all as provided under Law No. 13,709/2018. bet11 responds to these requests within 15 days.
Data is retained for as long as necessary to fulfill the purpose of processing or to meet applicable legal obligations. After account closure and the expiry of all legal retention periods, data is anonymized or securely and irreversibly deleted.
Bet11 has a Data Protection Officer (DPO) reachable directly at privacidade@bet11.express. If you have any questions about how your data is handled or want to exercise any of your rights, that's your direct line — no red tape, no complicated forms.
The LGPD guarantees these rights to all Brazilians. At bet11, you can exercise them with two clicks or a quick email.
Request a copy of all personal data bet11 holds about you — in a readable, organized format.
Correct incomplete, outdated, or inaccurate data directly in your account settings or by contacting support.
Request the deletion of your data when processing is no longer necessary or when consent has been withdrawn, subject to legal retention periods.
Receive your data in a structured, machine-readable format for transfer to another service, where technically feasible.
Revoke consents previously given — such as for marketing communications — at any time, without affecting your use of the platform for betting.
See which public or private entities bet11 has shared your data with, when, and for what purpose.
Request the suspension of processing for data that is unnecessary, excessive, or not compliant with the LGPD.
You may file a complaint with the ANPD (National Data Protection Authority) if you believe your rights have not been properly upheld.
To exercise any of these rights, send an email to privacidade@bet11.express with the subject line "LGPD Rights" and the right you wish to exercise. We will respond within 15 calendar days.
The bet11, operated under the domain bet11.express, is the controller of the personal data collected and processed in connection with the use of this Sports Betting and online casino platform. As controller, bet11 is responsible for determining the purposes and means of processing its users' personal data, in accordance with the General Data Protection Law (Law No. 13,709/2018 — LGPD).
This Privacy Policy applies to all registered users on the platform, to unregistered visitors browsing the bet11.express website, and to anyone who contacts bet11 through any channel — chat, email, or contact form.
Our Data Protection Officer (DPO) can be reached directly at privacidade@bet11.express. This channel is exclusively for data protection and privacy matters.
Bet11 collects different categories of data depending on how you interact with the platform. Below is a detailed description of each category and how it is obtained.
| Category | Data collected | When it is collected |
|---|---|---|
| Identification | Full name, date of birth, CPF, RG, or driver's license (for verification) | Registration and identity verification |
| Contact | Email address, mobile phone number | Registration and profile updates |
| Address | ZIP code, city, state (UF) | Proof of residence when required |
| Financial | Pix key (CPF, email, or phone number), partial card details (last 4 digits, card brand) | Deposits and withdrawal requests |
| Communication | Content of messages sent to support | Customer support contact |
bet11 does not collect data in sensitive categories such as racial origin, religious beliefs, biometric data, or health history — except to the extent strictly required by applicable specific legislation.
Every piece of data collected has a specific purpose. bet11 does not use data for purposes incompatible with those that originally justified its collection. The main purposes are:
Every data processing operation carried out by bet11 is supported by a legal basis set out in Article 7 of the LGPD. The bases used are:
Bet11 may share personal data with the following categories of third parties, always for a legitimate purpose and, where applicable, under confidentiality and data protection agreements:
Bet11 may share data with law enforcement, judicial, tax, or regulatory authorities when required by court order, legal investigation, or regulatory obligation — never voluntarily or for purposes not provided for by law.
What bet11 does not do: does not sell personal data to third parties, does not share data with advertising companies without consent, and does not pass information to business partners for direct user outreach without explicit authorization.
Bet11 uses cookies and similar technologies to ensure the platform functions correctly, analyze usage behavior, and — with your consent — personalize your experience.
You can manage cookie preferences in your browser settings. Disabling non-essential cookies will not affect access to betting, the casino, or your account history. Disabling essential cookies, however, may prevent login and normal platform functionality.
Bet11 implements technical and organizational measures proportionate to the risk to protect users' personal data against unauthorized access, loss, alteration, or improper disclosure. Among the measures in place:
In the event of a security incident that may affect your rights, bet11 will notify the impacted data subjects and the ANPD within the timeframes established by the LGPD — generally within 72 hours of becoming aware of the incident.
Personal data is retained for as long as necessary to fulfill the purpose for which it was collected, in compliance with minimum legal retention periods. The main criteria are:
Once the applicable retention periods expire, data is irreversibly anonymized or securely deleted from bet11's systems. Anonymized data may be kept indefinitely for statistical purposes, as it no longer allows identification of the individual.
Some of bet11's technology partners — such as cloud infrastructure providers and casino game providers — may process data on servers located outside Brazil. When this occurs, bet11 ensures that international transfers are covered by legal mechanisms compatible with the LGPD, such as:
Bet11 maintains an up-to-date record of international data flows and the legal mechanisms used. You may request information about specific transfers through the privacy channel.
Bet11 is a platform exclusively for users aged 18 and over. The platform does not intentionally collect personal data from minors. Registration requires a valid CPF and confirmation that the user is at least 18 years old at the time of sign-up.
If bet11 identifies, by any means, that an account was created by a minor, the account will be closed immediately, the data will be deleted, and any balance will be withheld and handled in accordance with applicable law.
If you suspect that a minor has created an account on the platform, please contact us at contato@bet11.express so we can investigate and take immediate action.
To exercise any of the rights described in this policy — access, correction, deletion, portability, information about sharing, withdrawal of consent, or restriction of processing — please follow the procedure below:
In cases of data deletion requests, bet11 will inform you which data can be deleted immediately and which must be retained due to legal obligations, along with the applicable retention period.
If you feel your request was not handled appropriately, you may file a complaint with the ANPD (National Data Protection Authority), through the authority's official channels.
Bet11 has appointed a Data Protection Officer (DPO) as required by the LGPD. The DPO is responsible for receiving communications from data subjects, guiding the internal team on privacy best practices, and serving as the communication channel with the ANPD.
Bet11 may update this Privacy Policy periodically to reflect changes in services, legislation, or data protection practices. Material changes will be communicated by email to the address registered on your account and highlighted on the platform at least 7 days before taking effect.
Continued use of the platform after the effective date of any changes constitutes acceptance of the new terms. If you disagree with the changes, you may request account closure as described in the Terms and Conditions.
This document was last updated in June 2026 (version 3.1). The full version history of this policy is available upon request to the DPO at privacidade@bet11.express.
Common questions answered directly and without legal jargon.
Bet11 was built with privacy and transparency as core principles — not as an afterthought. You know exactly what happens with your data, you have the tools to control it, and you can exercise your rights with ease. That's what an honest platform does.
Your registration data is encrypted, securely stored, and used solely to operate your account. Nothing is shared without necessity or a legal basis.
Transactions follow the security protocols of the Banco Central do Brasil. Your Pix key is stored in encrypted form and used exclusively for your withdrawals.
Access, correct, delete, or port your data at any time. Revoke marketing consents without affecting your account. Our DPO responds within 15 days.
What you can count on when using bet11:
To exercise your rights as a personal data subject or ask questions about this policy, please contact our Data Protection Officer at privacidade@bet11.express. We will respond within 15 calendar days. You may also consult the Terms and Conditions to understand the general rules governing use of the platform.
Beyond data privacy, bet11 also protects player well-being. Deposit limits, voluntary breaks, and self-exclusion are available in your account settings with no red tape. If you need gambling-related support, contact responsavel@bet11.express. Platform for users aged 18 and over only.